Shipping Policy

At Warmistry, most products are personalized and made especially for you. Each order requires production time before it is shipped. Please review the information below before placing your order.

ESTIMATED DELIVERY TIME

The estimated delivery time is calculated as follows:

Estimated Delivery Time = Production Time + Shipping Time

Orders enter production only after payment has been successfully completed. All timeframes are stated in business days and exclude weekends and public holidays.

PRODUCTION TIME

Production time is the period required to prepare, personalize, print, inspect, and package your order.

Complex customization requests, order modifications, or high seasonal demand may extend production by several business days.

SHIPPING TIME

Shipping time begins after production is completed and the package has been transferred to the carrier.

These timeframes are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, weather conditions, customs clearance, local postal services, incorrect addresses, or peak-season demand.

SHIPPING FEE

Shipping fees are calculated at checkout based on the destination, product type, package size, and selected shipping method. Any available discounts or free-shipping promotions will be displayed during checkout.

ORDER TRACKING

Once your order has shipped, a confirmation email containing the tracking number or tracking link will be sent to the email address used at checkout.

Tracking information may take several business days to update after the package is transferred to the carrier. Orders containing multiple products may be shipped separately and may have different tracking numbers or delivery dates.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If an address is incorrect or incomplete, the order may be delayed, delivered to the wrong location, or returned to the sender. Warmistry cannot provide a free replacement or refund for delivery issues caused by information entered incorrectly by the customer. Additional shipping charges may apply if the order must be produced or shipped again.

Please contact us as soon as possible if you need to correct your address. Address changes cannot be guaranteed once production or shipment has begun.

INTERNATIONAL ORDERS AND CUSTOMS

International shipments may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the customer’s responsibility. Warmistry cannot control or accelerate customs clearance procedures.

DELAYED, LOST, OR DELIVERED PACKAGES

If your order has not arrived by the estimated delivery date, please check the tracking information and contact the carrier first.

If tracking shows the package as delivered but you cannot locate it, please check with household members, neighbors, building management, and the local carrier. If the issue remains unresolved, contact Warmistry so we can review the shipment.

Claims must be submitted within 30 days of the estimated delivery date. Resolution is subject to carrier investigation and the terms of our Refund & Replacement Policy.

CONTACT US

For questions about shipping or delivery, please contact us at:

Email: support@warmistry.com 

Response time: 1–3 business days

Refund Policy

At Warmistry, your satisfaction matters. If your item qualifies under this policy, we offer a 100% refund of the amount paid for the affected item. Refund requests must be submitted within 30 days of delivery. We also provide a one-year limited replacement warranty for eligible product issues.

ELIGIBLE ISSUES

You may request a refund or replacement if your item:

• Arrives damaged, defective, or unusable

• Is missing from your order

• Has the wrong size, color, design, or personalization

• Is significantly different from the product description

Refund requests must be submitted within 30 days of delivery. Eligible replacement requests may be submitted within one year of purchase, limited to one replacement per order.

NON-ELIGIBLE ISSUES

• We do not accept requests resulting from:

• Change of mind or ordering the wrong item

• Incorrect information provided by the customer

• Normal wear and tear or improper use

• Minor color differences caused by screen settings

• Requests submitted outside the applicable period

Because personalized products are made specifically for you, they cannot be returned or exchanged unless they arrive defective or incorrect.

HOW TO SUBMIT A REQUEST

Contact us at support@warmistry.com with:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

You do not need to return the item unless instructed by our support team.

REFUND PROCESSING

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

This policy does not limit any consumer rights provided by applicable law.