At Warmistry, your satisfaction matters. If your item qualifies under this policy, we offer a 100% refund of the amount paid for the affected item. Refund requests must be submitted within 30 days of delivery. We also provide a one-year limited replacement warranty for eligible product issues.

ELIGIBLE ISSUES

You may request a refund or replacement if your item:

• Arrives damaged, defective, or unusable

• Is missing from your order

• Has the wrong size, color, design, or personalization

• Is significantly different from the product description

Refund requests must be submitted within 30 days of delivery. Eligible replacement requests may be submitted within one year of purchase, limited to one replacement per order.

NON-ELIGIBLE ISSUES

• We do not accept requests resulting from:

• Change of mind or ordering the wrong item

• Incorrect information provided by the customer

• Normal wear and tear or improper use

• Minor color differences caused by screen settings

• Requests submitted outside the applicable period

Because personalized products are made specifically for you, they cannot be returned or exchanged unless they arrive defective or incorrect.

HOW TO SUBMIT A REQUEST

Contact us at support@warmistry.com with:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

You do not need to return the item unless instructed by our support team.

REFUND PROCESSING

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

This policy does not limit any consumer rights provided by applicable law.